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  1. Help Centre
  2. Customer Guides

Customer Guides

LOKE Mobile and Web App Overview

  • How to hard close an app
  • How to update an app
  • How to check what version of the app you are on
  • Choosing my location in the app
  • Missing Locations in the app

My Profile

  • How do I delete a User Profile
  • My verification code has expired
  • How do I verify my Profile?
  • Where do I get my iPhone Device ID
  • Add a payment method in the app
  • Choosing your default payment method
See all 9 articles

Ordering

  • I Didn’t Receive My Verification SMS
  • How to get points added to my app?
  • Where can you find the menu on the mobile app?

Payment

  • How do I process a full refund?
  • How can I check how much I’m being paid?
  • LOKE Check-In Payments
  • Why am I being charged a platform fee?
  • How do I Leave after an in-store purchase?
  • How do I see if my transaction has been refunded?
See all 7 articles

Promotions, Credits and Discounts

  • How do I earn points?
  • I redeemed a 100% discount but I can't see it in the app.
  • I haven't received my birthday voucher
  • How Do Rewards Work In The Web App?
  • Using my points to redeem credit
  • Collecting a product in-store
See all 9 articles
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