How do I process a full refund?

Organizations: US Merchants

1. Launch LOKE Manager. Click “Orders” in the left-hand panel.

2. Use the search bar to find the customer by name or email address.

3. Click on the customer's order to proceed to the next screen

4. Click " Rejected" button"

5.  Choose a rejection reason from the drop-down menu, add additional details if necessary, and click ‘Reject Order.

NOTE:  Void the order in LOKE Manager first, then in the POS to reconcile. 
Confirmed