LOKE Manager Guide

LOKE Manager allows individual sites manage customer orders via a simple web browser. With LOKE Manager you will be able to;

• I have been given a URL for LOKE Manager - what do I do?
• How to cancel an order & process a full refund
• Process a partial refund
• Alter the wait times for a pick up and delivery orders
• How do I suspend ordering?
• Get help for a particular transaction

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• LOKE Manager - Video

I have been given a URL for LOKE Manager, what do I do?

The URL that you have given is to authenticate a device. Follow these simple steps to authenticate your device;

1. Enter the URL into your web browser and you will get a code.
2. Save this code and either sent it to your Account Manager or send it to LOKE Support
3. As soon as the code has been authenticated, you will be able to see all the orders made to the site

How do I change wait times?

In the top right-hand side, you can select order type in the drop-down and increase or decrease wait times?  

Select Pickup from the drop down and adjust the wait using the -5 mins or +5mins buttons.  

The times will be adjusted on the customers device shown where they select Pickup ASAP.

Select Delivery and adjust the minimum and maximum wait times using the -5 mins or +5mins buttons.

The times will be adjusted on the customers device shown where they select Delivery ASAP.

How do I suspend ordering?

Suspend ordering for a particular order type is straightforward. 

1. Select from the drop-down and then hit the toggle on button.  This will suspend ordering until 4 am for that order type.

Cancelling an Order and Issuing a Refund

In some cases, you may need to cancel an order and refund a customer.

To do this, simply follow the steps outlined in the Refunds section below.
Processing a refund will automatically cancel the associated order and return the payment to the customer.

  1.  Simply locate the customer and click into the order.

2.  Hit the Rejected button

3.  Select a reason from the drop-down and any additional notes if needed and turn the toggle to "include Refund:

4. Please make sure to void the order in SpeedLine 

How do I process a partial refund?

In some cases, you may need to remove specific items from an order and issue a partial refund.

Partial refunds can be processed by LOKE support.  To request this, find the order that you want to a partial refund for and use the Get Support button for that particular transaction.  Send a note to LOKE Support and let them know exactly how much the partial refund is for.

1.  Simple locate the order on LOKE Manager

2.  Click on the Get Support button on the top right-hand screen

3.  Enter your email address and a clear description of the request.  Then click on Send.  This will send an email to our Support Team who will get in touch.

4.  Please make sure to void the order in SpeedLine