I have lost access to LOKE Manager and need my device to be re-authorized

Re-authorizing Your Device for LOKE Manager

If you’ve lost access to LOKE Manager, you may see a screen showing “Invalid Session” with the message: “Your session has been rejected or is invalid.”

To re-authorize your device, follow these steps:

1. On the Invalid Session screen, click Request New Session.

2. A two-word code will appear (e.g., broom-marble). Send this code to LOKE Support via one of the following methods:

   • Live chat

   • Email: support@loke.com.au

   • Phone: 219-336-8099

3. Let support know what you’d like to name this device (e.g., NY-003 Station 1, NY-003 Terminal 1).

4. Once the two-word code is approved, your device will be authenticated and access restored.

5. You can either save the URL as a bookmark or install it as an app for easier access in the future.