How do I process a partial refund?

Requesting a Partial Refund

To request a partial refund for an order, follow these steps in LOKE Manager:

1. Open the order in LOKE Manager.

2. Select LOKE Support in the top-left of the order screen.

   • This support request is linked to this order only.

   • The green Support button on the main page is for general support and cannot send order-specific requests.

     

3. Under Support Category, select Partial Refund.

4. Enter the best email for contact, such as a store or manager address.

5. In the message field, include:

   • The Order ID (visible on the previous order page)

   • The amount to refund

   • The reason for the refund