How do I process a full refund?

Organizations: US Merchants

1. Open LOKE Manager, then click “Orders” from the left panel. Use the search bar to look up the customer by name or email address to find the order that needs to be voided and refunded. Click on the order to proceed to the next screen.

  2.  After the order is pulled up, click on "Rejected" 

3. Select the reason of rejecting the order,  add more details if needed and click " Reject Order" button

NOTE:  Void the order in LOKE Manager first, then in the POS to reconcile.