David Renouf

Checking the version of your app If a customer is on an older version of the app they may not be able to use the latest features To check if the customer is on the latest version of the app: Open ...

Update to user password standards Security is a top priority for us here at LOKE. We constantly monitor our product for new security requirements. It is standard procedure for us to update our secu...

In order to meeting privacy laws and regulations in various regions LOKE ensures that customer profiles are able to be deleted to the regional requirements.  To delete your profile please email sup...

This article is for: End Users and MerchantsCustomer's can earn reward points though a number of different activities: Make a purchase. This could be paying at counter, ordering ahead, ordering at...

Welcome to the LOKE Office Training Video This video breaks down the LOKE Office backend like never before. Use the time stamps to jump straight to what you need. No need to wait for a meeting – di...

A code promotion enables a customer to enter a code in their app for credit, an item, or points. There are two types of code promotions: A single code A collection of unique codes Single Codes: A...

LOKE customers using Lightspeed as the menu management system are able to reject incoming orders and notify customers with a reason.   To set this up In LOKE Office, click the Hamburger menu icon ...

All payment method information added into our app is secured via a payment gateways.  Once you add your payment method to make a purchase, either in-app or in-store, the payment method is encrypted...

LOKE supports Kounta Lightspeed's Online Ordering Settings This includes:  Disable ordering from the POS Change the expected wait time shown to customers from the POS 1. Ensure you have ORDER TYP...

In this video guide, we provide training for front of house with Kounta. WATCH VIDEO: LOKE Training - Front of House