David Renouf

Check-In Payments is a feature that enables customers to settle the bill using their app and collect loyalty points in the process. This benefits you by:  Increasing average customer spend  Increa...

To assist you in promoting your web or native app, we have collated some marketing templates with examples. We will continue adding to this collection as needed. The templates provided can be used ...

Your website is an excellent promotional tool A few small additions can help; raise awareness that you are open and offering takeaway/delivery, provide easy ways for customers to download your app ...

Financial Data & Security at LOKE Credit card numbers are collected using the SDK provided by our payment gateway provider, Stripe. This information is sent directly to Stripe servers using the sam...

What to do if an app isn't working as it should If an app has stopped working, is freezing or has an unknown issue, it’s time to hard close the app and reopen it. Sometimes, hard closing the app (N...

How to update an app to the latest version If a customer does not have automatic updates turned on they will need to manually update the app. To do this go to the Apple AppStore or Google Play Stor...

Checking the version of your app If a customer is on an older version of the app they may not be able to use the latest features To check if the customer is on the latest version of the app: Open ...

Update to user password standards Security is a top priority for us here at LOKE. We constantly monitor our product for new security requirements. It is standard procedure for us to update our secu...

In order to meeting privacy laws and regulations in various regions LOKE ensures that customer profiles are able to be deleted to the regional requirements.  To delete your profile please email sup...

This article is for: End Users and MerchantsCustomer's can earn reward points though a number of different activities: Make a purchase. This could be paying at counter, ordering ahead, ordering at...