T.O.M.: How to process a Check-in Payment?

This article will take you through how to process a Check-in Payment using the T.O.M.  To process a Check-in Store payment, you will need to ensure that this has been configured for your venue.  Check-in Store is a feature that allows your customers to simply settle their bill using their mobile app.  It an alternative to receiving cash or a customer handing over their card details for you to process the payment. It is a touchless service.  The customer is able to also benefit from the promotions and loyalty scheme available.

Related articles

• Setting up Check-in Payment
• Expiring a Customer's Pay in-Store Payment
• Processing a refund
• Sales Summary

Processing a Check-in Payment using T.O.M.

1. Customer will check-into using the button PAY IN-STORE on their mobile device.  The customer must have a valid card securely attached to their profile.
2. The customer will order as usual and say - I'm paying with the app.  Once the PAY IN-STORE button has been tapped, the screen will display a unique number.
3. The server will enter the order on the POS as usual.
4. The server will enter the total transaction value into T.O.M and tap Charge, alternatively if there is a price reader installed, the total price will automatically appear on T.O.M.

5.  The server with select the customer from T.O.M. and confirm the charge.

6.  The server will tap the App Payment payment tender button on the POS to record the transaction on the POS.