Mobile payment transactions processed using T.O.M Terminal are available for refund during the day that the transaction has occurred. Otherwise if a refund needs to be processed after that then LOKE Support will be able to assist.
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Processing a refund on T.O.M.
- Open T.O.M. and tap on the hamburger menu on the top left-hand side of the menu
2. Then select Transaction History from the drop-down menu.
3. You will then see a list of transactions for the day. Find the customer's transaction and tap the Arrow icon to initiate a refund
4. Tap Refund to confirm and then confirm by selecting Refund
.
The Transaction History will indicate which transaction has been refunded