If you encounter issues with your LOKE services, please be sure to follow our support process below for the most efficient resolution:
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This article is for clients using the LOKE platform
All customer should follow the steps laid out in the article above, however if you the client is experiencing difficulties or you need to raise an issue urgently with LOKE then please follow these steps
- Send an email to LOKE Support here
- Leave as detailed a summary as possible. Screenshots/Videos etc would be ideal to accompany your ticket in order to help us diagnose and resolve the issue.
- LOKE Support will triage your ticket and compare with other tickets to identify trends across our platform and find a solution as efficiently as possible.
- LOKE Support will be in touch to update you on your ticket status as soon as possible. In cases where the initial handler is not able to resolve your issue, it will be escalated to our engineering team and further updates will be provided in due course.
It is highly recommended that you sign-up to Status Notifications to keep you abreast of platform wide updates. See here
NOTE: Resolution times will obviously vary depending on the nature of the issue and the degree of escalation. We will endeavour to solve your ticket and respond as quickly as possible.