If you're experiencing issues with Check In Payments or Pay In Store payments not working at your venue, follow these steps to troubleshoot the issue:
Step 1: Resync Your POS System (Lightspeed - Kounta O-Series)
Before reaching out for further assistance, ensure that your POS system is up to date. A resync can help resolve minor issues and ensure that everything is communicating properly.
- For Lightspeed - Kounta (O-Series): Navigate to the "Sync" section in your POS system and initiate a resync to sync the data with LOKE.
If the issue persists after performing the resync, proceed to the next step.
Step 2: Re-authenticate Your Device
In many cases, the issue with payments not processing may be due to a device that needs to be "re-authed" (re-authenticated). This action is typically required if there are connection issues or discrepancies between the device and the payment system.
- Important: Only LOKE Account Managers have the necessary access to re-authenticate devices.
To resolve the issue:
- Reach out to your LOKE Account Manager, who will assist with re-authenticating the device and ensuring proper functionality.
Step 3: Contact LOKE Support
If you've performed the steps above and the issue persists, or if you're unsure how to proceed, please contact your LOKE Account Manager for further support.
You can get in touch with them directly via the support email at support@loke.global or by contacting your assigned Account Manager directly.
By following these steps, you should be able to resolve any issues with Check In Payments or Pay In Store payments. If you continue to experience issues, our team is always here to help.
Cheers,
The LOKE Support Team