David Renouf

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  • LOKE Check-In Payments

    Check-In Payments is a feature that enables customers to settle the bill using their app and collect loyalty points in the process. This benefits you by:  Increasing average customer spend  Increa...

  • Discount Overview

    LOKE provides two kinds of discounts  Order level discounts - these apply to all items in an order Item level discounts - these apply to specific items including its modifiers / option sets Disco...

  • Updating Estimated Wait Time

    Merchants are able to update the estimated wait time of orders when using most integrations.  You are able to specify a Estimated Wait Time for Pick Up and Order to Table orders and a seperate Esti...

  • Updating Expected Wait Times in Kounta

    LOKE supports Kounta Lightspeed's Online Ordering Settings This includes:  Disable ordering from the POS Change the expected wait time shown to customers from the POS 1. Ensure you have ORDER TYP...

  • Create a list based on Last Spend Date

    A list can be created based on Last Spend Date.  This is easy to do.  All you need to do is follow these simple steps; Log onto LOKE Office Select Customers Select +Create List Select Smart List N...

  • Security Update - June 2020

    Update to user password standards Security is a top priority for us here at LOKE. We constantly monitor our product for new security requirements. It is standard procedure for us to update our secu...

  • How financial data is secured

    Financial Data & Security at LOKE Credit card numbers are collected using the SDK provided by our payment gateway provider, Stripe. This information is sent directly to Stripe servers using the sam...

  • Discount Features

    'Discounts' is a LOKE reward feature which allows merchants to apply a diverse range of rules tocustomer payments. Discounts can be applied via a Promotion, List or Segment Membership or bydirectly...

  • How do customers earn reward points?

    This article is for: End Users and MerchantsCustomer's can earn reward points though a number of different activities: Make a purchase. This could be paying at counter, ordering ahead, ordering at...

  • LOKE Office Training Video

    Welcome to the LOKE Office Training Video This video breaks down the LOKE Office backend like never before. Use the time stamps to jump straight to what you need. No need to wait for a meeting – di...