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📈 Business objective: Staff Motivation / VIP Retention / Customer Loyalty 🟢 Set up: Easy (15 mins) 🛠Tools/Platforms required: LOKE Office   1. Created a fixed list (i.e My Staff) 2. Create a list o...

This article will take you through how to process a Check-in Payment using the T.O.M.  To process a Check-in Store payment, you will need to ensure that this has been configured for your venue.  Ch...

Check-in Payments is a contactless payment option for your customer which allows them to pay for their order using their mobile device without having to use cash or card.   Once it's set-up, you to...

Once you are logged into LOKE Office: Click on Broadcast in the left-hand menu Tap in the +Create Broadcast button  Give the broadcast name. Your customers cannot see this name. Type you push noti...

If you are looking to send a notification for a specific customer list only. You can follow the guidelines below. Log into the LOKE Office Select Broadcast and click on Create Broadcast. Edit y...

We work with a number of partners to provide the best solution for our clients. Take a look at LOKE Developer Documentation.    They can be found here

This uninstall process with take approximately 5 minutes per POS and this article is specifically for a Window's based terminal:   How to uninstall T.O.M? Open Task Manager Search for and End the...

If your T.O.M. is unable to communicate with your POS and receive the price, you may want to permanently disable the Price Reader feature.    Related articles T.O.M. Troubleshooting Check-in Payme...

This articles will take you through the common errors that appear when a customer's payment fails: Could Not Create Transaction: Insufficient Funds Could Not Create Transaction: Do Not Honor Gatew...

T.O.M provides a summary on all transactions processed for the day. You can use this figure during your daily close procedure.   Related article Check-in Payments How to process a Check-in Payment...