Tom

  • Total activity 102
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 1 user
  • Votes 2
  • Subscriptions 55

Articles

Recent activity by Tom Recent activity Votes
  • Using my points to redeem credit

    Once you've earned enough points, these maybe used to redeem credit - think of credit like cash-back, ready to use on your next purchase.   You will need to find a promotional card on the home scre...

  • How do I manually 'Remove' reward points from a customer's profile?

    Login into LOKE Office Tap the 'Database' module Search for the customer(s) using 'Enter keyword here...' Tap the customer's current point balance Enter the number of points you would like to remo...

  • Adding a new payment method in the app

    Once you've added your first card or connected an initial payment method you can easily add additional cards or payment methods (i.e PayPal): Tap the 'Pay' button on the main screen on the app ...

  • How do I see if my transaction has been refunded?

    To check if your transaction has been refunded: Open your app Click the Menu icon in the top left corner of the Home screen Select ‘My Activity’ Here you’ll be able to view a list of your transac...

  • Missing Locations in the app

    If you've trying to manually choose a specific location and it's not appearing, or in fact no locations are appear (see the examples screenshot below) this is generally caused by a network connecti...

  • Redeeming Credit

    How to Redeem Credit? Tap the Promotion card your want (i.e $10 credit for 1000 points or Welcome $5.00 credit) Tap the Redeem button & Confirm* Done Your current Credit balance will now be visib...

  • How do I Edit my profile?

    If you want to change your name, email address or phone number, this can easily be done from within your app. Log into your app Tap the side-navigtion icon in the top left corner (i.e the 3 lines)...

  • How to join the LOKE Slack

    We'll use Slack for shared communication between our team and ours. Slack is a simple communication platform (like Messenger, WeChat etc.) that can accessed on any of your devices - learn more here...

  • Exporting a specific Customer List

    At anytime you can export a specific customer list. This may be a: Fixed list (i.e My Staff) Smart list (i.e Customer Spend > $1000) Location List (i.e Melbourne List) Promotion List (i.e Redeemed...

  • Push Notification Overview

    Using the Broadcast module you can send a push notification message to your customers. To receive the notification alert (the message on the screen, the sound and the vibration etc.) the customer m...