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ArticlesRecent activity by Sam
Creating a Stripe Account
The LOKE platform is integrated with Stripe, a payment gateway. It is essential that you setup a Stripe account in order to process your transactions and ensure that you receive payments. This a...
Using my points to redeem credit
Once you've earned enough points, these maybe used to redeem credit - think of credit like cash-back, ready to use on your next purchase. You will need to find a promotional card on the home scre...
Logging into LOKE Office for the First Time
The first step is accepting your email invitation to your Back Office. If you have not seen the email invitation please search your inbox for the following: From: Tidy <firstname.lastname@example.org>Subje...
How do I manually 'Remove' reward points from a customer's profile?
Login into LOKE Office Tap the 'Database' module Search for the customer(s) using 'Enter keyword here...' Tap the customer's current point balance Enter the number of points you would like to remo...
How to re-authorise your LOKE Add-on in Kounta Lightspeed
Log into your Kounta Lightspeed back-of-house Select your site Tap Integrations and then the Loyalty category Tap LOKE > Disconnect button & Disable LOKE (Tidy) button Connect button & Enable LO...
Setting up Check-in Payments
Check-in Payments is a contact-less payment option for your customer which allows them to pay for their order using their mobile device without having to use cash or card. This article will take yo...
Point-of-sale (POS) Integrations
LOKE is integrated with range of Point-of-sale (POS) systems for the retail and hospitality industries. LOKE also offers T.O.M, an independent, POS agnostic mobile payment terminal that can be set...
Choose when a new location becomes active in your app
You can choose when you want to activate or deactivate your location which then becomes live in your app. If you have only one location and you to choose to deactivate it the location will not b...
How does my customer get help?
Your customers are able to log a query on the app by clicking on Support within the side-menu bar or alternatively sending an email to support: email@example.com. All queries will come into our ...
Expiring a Customer's Pay in-Store Payment
If a customer taps the Pay In-Store button, but forgets to tap Leave after making their purchase, their open account will automatically expire (or close) after 60 minutes. This will remove their pr...