Ben Colley

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Activity overview

Latest activity by Ben Colley
  • Ben Colley created an article,

    Choosing your default payment method

    Once you have more than payment method in the app it's a good idea to set your default - this will be used for in-store, order-ahead and in-app purchases. To set your default card: Open your app T...

  • Ben Colley created an article,

    Collecting a product in-store

    Once you've purchased a product in the app, redeemed it for points or simply claimed a gift you can choose to: Type in the code now Save for Later* *Anything you 'Save for later' is automatically...

  • Ben Colley created an article,

    Choosing my location in the app

    If you've granted your app access to location services, the app will use your phone's GPS to find you closest store. At any time you can also manually set your location you location in app. Tap th...

  • Ben Colley created an article,

    How do I refresh content in the app?

    If you know there have been some changes (i.e new promotions are available, new stores added) but these are not being reflected in your mobile app the quickest approach is 'forcing' the app to refr...

  • Ben Colley created an article,

    Different Transaction Dates on Bank/Card Statements

    Occasionally, customer's may query a transaction as it has appeared on their statement with a 'Transaction Date' that is different to the date that they actually visited a store and made a purchase...

  • Ben Colley created an article,

    How do I collect a reward?

    Once you've redeemed product (i.e a coffee, gelato scoop or event tickets) you can: User Now  Save for Later; this will be add your product to your 'Saved Offers' If you 'Use Now' simply followin...

  • Ben Colley created an article,

    How does the expiry for an item/credit work?

    If a particular item or a credit has an expiration set, this comes into affect once the promotion has been redeemed in the app or the code has been entered in the app. Basically, once the item is o...

  • Ben Colley created an article,

    My verification code has expired

    From both the iOS and Android app you can resend a new verification code if you previous one has expired. If you tapped 'Verify Later' or you're just not sure how to find the verification code scre...

  • Ben Colley created an article,

    How do I earn points?

    There a number of different ways to earn loyalty points with your profile: Purchase an in-app offer Pay in-store with the app Order Ahead with the app Redeem a 'Gift' of points When it comes to m...

  • Ben Colley created an article,

    How do I 'Leave' after an in-store purchase?

    Once you've finished your purchase, and are physically walking out of the store, it's a good idea to tap the 'Leave' button - basically, this 'checks you out' of the store. Don't worry too much if ...