Ben Colley

Once you have more than payment method in the app it's a good idea to set your default - this will be used for in-store, order-ahead and in-app purchases. To set your default card: Open your app T...

Once you've purchased a product in the app, redeemed it for points or simply claimed a gift you can choose to: Type in the code now Save for Later* *Anything you 'Save for later' is automatically...

If you've granted your app access to location services, the app will use your phone's GPS to find you closest store. At any time you can also manually set your location you location in app. Tap th...

If you know there have been some changes (i.e new promotions are available, new stores added) but these are not being reflected in your mobile app the quickest approach is 'forcing' the app to refr...

Occasionally, customer's may query a transaction as it has appeared on their statement with a 'Transaction Date' that is different to the date that they actually visited a store and made a purchase...

Once you've redeemed product (i.e a coffee, gelato scoop or event tickets) you can: User Now  Save for Later; this will be add your product to your 'Saved Offers' If you 'Use Now' simply followin...

If a particular item or a credit has an expiration set, this comes into affect once the promotion has been redeemed in the app or the code has been entered in the app. Basically, once the item is o...

From both the iOS and Android app you can resend a new verification code if you previous one has expired. If you tapped 'Verify Later' or you're just not sure how to find the verification code scre...

There a number of different ways to earn loyalty points with your profile: Purchase an in-app offer Pay in-store with the app Order Ahead with the app Redeem a 'Gift' of points When it comes to m...

Once you've finished your purchase, and are physically walking out of the store, it's a good idea to tap the 'Leave' button - basically, this 'checks you out' of the store. Don't worry too much if ...