For App Users

Troubleshooting

• How to check what version of the app you are on
• How to hard close an app
• How to update an app

Customer FAQs

• How do I delete a User Profile
• $1 Pre-Authorisation
• Where is my receipt 📝?
• How do I pay in-store?
• How do I see if my transaction has been refunded?
• Choosing my location in the app

See all 14 articles

Paying In-store

• How do I 'Leave' after an in-store purchase?
• Learn more about Hands Free payments

How do I Order with the app?

• How Do I Order With The App? (DPos)
• How Do I Order With The App? (Mobi2Go)
• How Do I Order With The App? (Order Up)
• How do I Order with the app? (Mobo2Go)

Offers, Promotions, & Products

• Using my points to redeem credit
• Collecting a product in-store

Verfiying my profile

• My verification code has expired
• How do I verify my Profile?

Manageing Payment Methods

• How secure is this app (FZ)?
• How secure is this app (BT)?
• Add a payment method in the app
• Choosing your default payment method
• Adding a new payment method in the app
• Is my payment method safe?

See all 7 articles

Earning Points

• How do I collect a reward?