For App Users

Customer FAQs

• $1 Pre-Authorisation
• Where is my receipt 📝?
• How do I pay in-store?
• How do I see if my transaction has been refunded?
• Choosing my location in the app
• How do I earn points?

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Paying In-store

• How do I 'Leave' after an in-store purchase?
• Learn more about Hands Free payments

How do I Order with the app?

• How Do I Order With The App? (DPos)
• How Do I Order With The App? (Mobi2Go)
• How Do I Order With The App? (Order Up)
• How do I Order with the app? (Mobo2Go)

Offers, Promotions, & Products

• Using my points to redeem credit
• Collecting a product in-store

Verfiying my profile

• My verification code has expired
• How do I verify my Profile?

Manageing Payment Methods

• How secure is this app (FZ)?
• How secure is this app (BT)?
• Add a payment method in the app
• Choosing your default payment method
• Adding a new payment method in the app
• Is my payment method safe?

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Earning Points

• How do I collect a reward?