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  1. Help Centre
  2. App User Support

App User Support

LOKE Mobile App Overview

  • How to hard close an app
  • How to update an app
  • How to check what version of the app you are on
  • How do I purchase in-app offers and deals?
  • Choosing my location in the app
  • Missing Locations in the app
See all 7 articles

Ordering

  • How Do I Order With The App? (DPos)
  • How Do I Order With The App? (Mobi2Go)
  • How Do I Order With The App? (Order Up)
  • How do I Order with the app? (Mobo2Go)

Payment

  • Why am I being charged a platform fee?
  • LOKE Check-In Payments
  • How do I pay for my order using Pay-in Store?
  • How do I 'Leave' after an in-store purchase?
  • Learn more about Hands Free payments
  • How do I see if my transaction has been refunded?
See all 7 articles

Promotions, Credits and Discounts

  • Using my points to redeem credit
  • Collecting a product in-store
  • How do I collect a reward?
  • How do rewards work in the app?
  • How do I earn points?
  • How/Where do I enter a code?
See all 7 articles

My Profile

  • How do I delete a User Profile
  • My verification code has expired
  • How do I verify my Profile?
  • Add a payment method in the app
  • Choosing your default payment method
  • Adding a new payment method in the app
See all 8 articles
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