General

Ordering and Delivery

• Rejecting Orders (Kounta)
• How to set up delivery

Staff Training & Awareness

• Resyncing your Kounta menu
• Example offers a promotions
• The incentive promotion

Marketing your app

• Key benefits to promote

Payments, Transactions & Reconciliation

• Refunding a transaction via Cardstream MMS
• When do deposits occur?
• When do I receive the funds for transaction made with my app?
• How to I track and/or review reward redemptions from the app?
• How do we account for rewarded stock/inventory?

CAMPAIGN IDEAS

• Use your LOKE app for Covid-19 guest tracking requirements
• Campaign Monitor: Using LOKE Codes in Email
• Check-in For A Drink / Coffee
• Promote Special Offers
• Create a Redemptions Promotion
• Gift Customer Credit

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FAQ

• ★ Raising a LOKE Support ticket
• How does LOKE Customer Service?
• Where do I get my iPhone Device ID
• Accepting an invitation to TestFlight
• Expiring a customer's in-store payment
• What is a 'Sprint'?

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Launching your app

• ★ 'How to' documents for in store / Training Booklet
• Setting up your Apple Developer account
• Tidy product flyer
• SMS introducing staff to your app
• Training email for stakeholders
• Generic marketing materials

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Campaign Ideas

• Cash-back! Redeeming Credit with Loyalty Points
• Offer a complimentary product everyday for Staff or VIPs
• Offering a complimentary Product (i.e free Burger)

Mobile app

• ★ Creating a SmartLink & QR Code for your app
• How to create a Smartlink for your App
• How to Create Short links for your App
• Custom side navigation icons
• How do I purchase in-app offers and deals?
• How do rewards work in the app?

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