The heartbeat is an alert status that indicates whether your POS is offline or online. The heartbeat is a ping sent by Doshii to establish a connection and expect to receive a pong as a response to flag any disconnection.
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How to check if there is a heartbeat?
1. Login to the Doshii console
2. Click Venue in the left-hand menu, then your location.
The status of the heartbeat can be seen on the next screen
Connected
Not connected
If the status of your heartbeat is showing that you are not connected, then please contact LOKE Support.