TCPOS: How to process a refund for Check-in Payment?

This article will take you through how to process a refund after a payment was processed using the LOKE App on TCPOS. 

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• TCPOS: LOKE Payment App - How to process a payment?

Processing a refund on TCPOS

1. To refund a transaction on TCPOS, click on Refund Transaction

2.  Enter the transaction number on the till receipt or click on the 3 dots to search for all transactions for that day.

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3. If you have clicked on the 3 dots, you can isolate the LOKE transaction by looking for the LOKE App payments.  Once you have found the order that needs to be refunded, click on the x

4.  Then click on Yes to confirm