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Deliverect: A guide for Operators - What is LOKE and what does it do?

Updated

This article is for on-site Operators that use Deliverect to process online orders.  It is quick guide to help you understand what the LOKE platform is and how it benefits you and the customer.  Please note that with a non-integrated approach, your orders will not hit the POS but can be managed by an iPad or tablet using an app.

 

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What is the LOKE platform?

  • The LOKE platform provides an online service for customers ordering and paying for food and drinks using either a mobile app that customers can download from the app stores or a web version where the customers can simply use via the browser.
  • It is quick and easy to use and speeds up service for your customers leaving you to provide that extra level of care and serve more customers quickly.
  • They can access the platform by searching for the organisation name in the app store or by scanning a QR code that can be found on site.
  • All customers will need to create a profile their email address and entering a password.  If the customer utilises a credit offer or a discount for the first time then they will need to enter their phone number to verify the user.

 

Why would customers use LOKE platform?

  • Your customers earn points every time they use the LOKE platform to place a transaction.  Transactions can be in the form of ordering food and drinks to the table or at the bar or simply paying for their bill.
  • Points can then be converted into loyalty rewards for example discounts on a bill or a item, swapping points for a credit value for example.  The type of loyalty rewards that a customer can receive and use will depend upon what your Marketing Team has set-up per location.  Any questions regarding promotions should be directed to your Head Office.

 

Why should customers use LOKE to Order at Table?

  1. Increased convenience: Customers can place their orders directly from their table, without having to flag down a server.

  2. Reduced wait times: By eliminating the need for a server to take orders, order at table can help reduce wait times and improve overall experience.

  3. Improved accuracy: Orders are transmitted electronically to the kitchen, reducing the risk of errors or miscommunication.

  4. Increased revenue: Order at table can help increase table turnover by speeding up the ordering process, freeing up tables for other customers and potentially increasing overall revenue.

  5. Increased customer satisfaction: By providing a more convenient and efficient ordering process, customers are likely to be more satisfied with their dining experience, leading to increased customer loyalty and repeat business.

  6. Customers will accumulate loyalty points with each transaction.

 

How does Order at Table work?

The customer selects Order at Table to place their food and drink orders directly from their table using their own device. Here's how it works:

  1. The customer selects Order at Table uses their device to browse the menu, select items, and place their order.

  2. The order is paid for either by using the saved card in the app or using Apple/Google Pay

  3. The order is transmitted electronically to the kitchen or bar, where it is prepared and delivered to the customer.  If you have an integrated approach the order will either be printed or be displayed on the KDS screen otherwise it will appear on your tablet.

  4. With each transaction, the customer will receive loyalty points and be able to participate in a loyalty programme.

 

Why should customers use LOKE to place a Click and Collect Order?

  1. Convenience: Click and collect allows customers to order food online and pick it up at a designated time and location. This can be more convenient than waiting in a long line or navigating a busy eatery.

  2. Time-saving: Click and collect can save customers time by allowing them to skip the line or avoid busy times. It can also save time by allowing customers to pre-order their food and have it ready for pick-up when they arrive.

  3. Special requests: Click and collect may allow customers to make special requests or modifications to their order in a more efficient way than in-person or over the phone.

  4. Loyalty programs and discounts: The LOKE platform offer discounts or loyalty points for customers who use click and collect, incentivising customers to use the service.

 

How does Click and Collect order work?

The customer selects Click and Collect to place their food and drink orders directly using their own device. Here's how it works:

  1. The customer selects Click and Collect using their device to browse the menu, select items, and place their order.

  2. The order is paid for either by using the saved card in the app or using Apple/Google Pay

  3. The order is transmitted electronically to the kitchen or bar, where it is prepared and bagged up ready to hand over to the customer.  If you have an integrated approach the order will either be printed or be displayed on the KDS screen otherwise it will appear on your tablet.

  4. With each transaction, the customer will receive loyalty points and be able to participate in a loyalty programme.

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