Order Status's can be found against each transaction in LOKE Office. To decipher what they mean please see below.
| Message | Reason |
| canceled: User cancelled in UI | The customer had the payment modal open and then either didn't finish the transaction or the modal was closed. This often happens when the customer wants to check the order before proceeding. |
| Failed: Your card was declined | The card issuer declined to process the payment. This is a generic message supplied to us. The customer can contact their card issuer and ask for more information. |
| Failed: Insufficient Funds | The card issuer declined to process the payment as there was insufficient funds in the account. |
|
Created |
When the order is first captured into the database. Credits may be locked but customer will not be charged |
|
Failed
|
The order was unable to be authorised |
|
Authorised |
When the customer has been initially charged but before the client service has confirmed the order |
|
Cancelled
|
When the order has been cancelled before it could be completed |
|
Refunded
|
When the order was cancelled after it was successfully completed |
|
Completed / Submitted |
The order has been successfully submitted to the payment gateway and confirmed by the client service |
|
Settled
|
Order total is paid entirely with credit/discount |
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