Order Status's can be found against each transaction in LOKE Office. To decipher what they mean please see below.
| Message | Reason |
| canceled: User cancelled in UI | The customer had the payment modal open and then either didn't finish the transaction. This often happens when the customer wants to check the order before proceeding. |
| Failed: Your card was declined | The card issuer declined to process the payment. This is a generic message supplied to us. The customer can contact their card issuer and ask for more information. |
| Failed: Insufficient Funds | The card issuer declined to process the payment as there was insufficient funds in the account. |
Created | When the order is first captured into the database. |
Failed
| The order failed to be processed. |
Authorised | When the customer has been initially charged and the order is being confirmed. |
Cancelled
| When the order has been cancelled before it could be completed |
Refunded
| When the order was refunded. Allow for a few business days before it is shown on your account. |
Completed / Submitted | The order has been successfully placed and confirmed |
Settled
| Order total has been settled entirely with available credits and or discounts. No additional charge ha been made. |