To reconcile your payouts with your transactions you will need to view your Reconciliation Report which can be generated from LOKE Office.
This article will take you through the following
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What report should I use?
You can either use the Reconciliation report found in LOKE Office. This report can be either scheduled to be delivered on a frequent basis or downloaded as a one-off report.
Date Range for Report Generation
The date range that the report needs to be generated for needs to correlate with the Payout Schedule. This will vary from country to country.
UK - A Payout on Monday for transactions billed on the Thursday through to Wednesday of the previous week (Payout Schedule)
AU - A Payout on Monday for transactions billed on the Friday through to Thursday of the previous week (Payout Schedule).
For further information please see - Payout dates from Stripe
If your payout schedule is Thursday through to Wednesday, then ensure that you schedule it early on Thursday before you open up for trade on the Thursday and after closing on the Wednesday.
How do I read the Reconciliation Report?
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Location |
Store location. |
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Total Payment |
Total value of transactions (from menu, in app and counting credits/discounts). |
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Total Payment + Tips |
Total Payment (as above) plus tips. |
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Total Credit/Discount |
Credit can refer to credit gifted, credit purchased with points or credit purchased in advance. Discount refers to the lists set up in LOKE Office, e.g. the testing list has a 100% discount. |
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Total Fees |
Merchant and LOKE inclusive. |
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Total Payout |
Amount you will receive in your bank account. Total Payment + Tips - Credit/discount. |
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Tips |
Total tips. |