Troubleshooting Zonal Menu Configurations

This article will help you specifically resolve menu configuration where the POS system is Zonal.

Related Articles:

• How to resolve menu configuration 

All options in a choice must have a friendly name for all portions.  If the friendly name for a single portion is not present then the whole product will be removed from the menu. 

If the friendly name for a single portion is not present then the whole product will be removed from the menu. 

In this example, is stating that the product Jager Paddle contains the choice Jagermeister (100000000139) doesn’t have the correct portion configured in iOrder. 

To fix this the following steps should be taken: 

1. Open the Product Choice in iOrder e.g. Jagermeister (100000000139) 
2. Open the META DATA tab

3. Locate your list of Portion ID (provided by the Zonal Account Manager)

4.  Enter a “Friendly Name” for that portion (this MUST exist)

5. Save the product

6. Open the menus that were being affected by the error and resave them

iOrder Troubleshooting 

If you are experiencing an issue with a menu, iOrder can be used to identify where the error is. If you don’t have access to the below please ask your Zonal Account Manager to amend your user permissions. 

iOrder > Menu Manager > Select Menu > Build Menu 

On the right hand side click “Preview Menu”

The following screen will open:

Select “Show Menu Error Report”

All potential issues with the menu will display as below:

Instructions versus Recipes in Aztec

Ensure that when setting up product items in Aztec that they are configured as Recipes instead of instructions

Option Sets

When making changes to option sets in iOrder you will need to go in to each choice where a new option has been added, delete the display record and re add it.  Then go into the menu to resave the menu.

May stock 

May stock must be set to 1

Z227 error where choice set chosen is currently not valid

1.  Make sure the choices have been set up incorrectly - for example if its mandatory to select then minimum = 1 and max is whatever is the maximum value.  If the customer can select at least one option, then set minimum = 0 and again maximum value they are able to select.
2. And the choices need to be set up as enhanced choices.  There is a check box for this.  The Zonal Account Manager should be able to walk you through it
3. Ensure that Parent ID:  is configured with the correct Child Ingredient ID’s (both within Aztec and within iOrder Product/Menu Manager – they need to match)

Here is an example of the error message;

Deleting choices from a choice group

If you remove the choices from the choice group, you need to delete it properly and not disable it.  Otherwise you will need to rebuild the choice group in order for the choice group to appear under the product.

Pricing

Pricing needs to be set for each portion choice.