Kounta POS is unresponsive

If the Kounta Lightspeed POS screen becomes unresponsive - here are a few things you can do;

Hardware compatibility

Check that the hardware is compatible with Kounta Lightspeed - click here for more information

Update your software

Ensure that you have updated your software on your device.  

Perform a repair on Kounta

• Completely exit the Lightspeed App 
• Head to the Settings and scroll down to Lightspeed.
• Toggle Repair Lightspeed On.
• Clear History and Website Data
• Open the Lightspeed app again.
• Login to Back Office.

Once logged in:

• Click POS on the top right corner of the screen
• If prompted, confirm your company and site
• Select your register and if prompted, confirm that you wish to 'Use This Register'

This will now download a fresh copy of your Lightspeed site from our cloud servers and re-load the POS,

See here for more detail from Lightspeed Kounta Support