Zonal: Order at Table and Click and Collect

If you are already a Zonal client wanting to implement Order at Table and or Click and Collect, you will need to have iOrder setup and the commercials agreed with your Zonal Account Manager.  iOrder is an online menu management tool provided by Zonal that integrates with your Aztec tills (on-site POS system).  Your Account Manager will need to submit a Project Request Form requesting Table Functionality and this will trigger the API user for Order at Table to be set-up.

Configuring your Menus

Menu’s will need to be set-up in iOrder which your Zonal Team can assist with.  When creating menu’s in iOrder they will need to be flattened out so that they can be presented to the customer as one set of options.  

If you need your menu to be visible on the App outside of operating hours then you will need to uncheck the box “Only show menu during Menu Availability times (Order and Pay menus only)”.  This can be found under Menu Overview Settings within iOrder.  

For more help configuring your menus contact Zonal Support.

Order at Table - Table Configuration

For each location, you will need to set and configure all your table numbers and link it to your Aztec tills on site.  This will ensure that when your customer orders at table the transaction will be processed successfully.

Click and Collect

• Zonal do not offer the functionality to order at a future date.
• Click and Collect settings will need to be configured in iOrder.
• There are a couple of suggestions we can make to help distinguish Click and Collect orders from Order at Table orders. 

In iOrder, in the Ordering Manager, Order Modes set the Ordering Destination for Click and Collect orders as Takeaway this will show as takeaway on the screens.

If you have Kitchen Screens and no printers attached to the POS then:

In the Aztec Management Systems go to Kitchen iQ Config, click on whichever config site are using and choose the Order Destinations tab then click on Show Banner.  When a Click and Collect order come through on the KiQ screens a yellow banner over it will appear to distinguish it as a Click and Collect order.

Finally in the KiQ> Kitchen configuration and click on the General tab you can tick Show Extra order info this will then allow you to zoom in on the order and expand it and it should show you the customer info: 

Site Level Delayed Order Settings

To setup your capacity, this needs to be configured in iOrder.  See below;

Timeslot Interval - this is the time between timeslots e.g. every 5, 10 or 15 minutes

Timeslot Buffer - this is the period of time between the current time and the next time they can order to account for the kitchen actually being able to prepare the items.

If the interval is every 5 minutes, the timeslot would probably be in the past when the guest managed to complete their order, the kitchen may not have the time to make the items within this time either

Time Capacity - this is the number of orders that be accepted for each timeslot

For example

Timeslot Interval: 15 minutes

Timeslot Buffer: 20 minutes

Timeslot Capacity: 5 minutes

This would mean that within an availability profile timeslots would be every 15 minutes.  At 12:00 for example, the next available timeslot would be 12:45 (calculated by buffer +1 timeslot interval then rounded up to the next available timeslot).

In Aztec, you will need to configure when you want the order to hit the KDS/printers.

Set "Show as coming soon" to NO in SITE MANAGER and ensure that CLICK AND COLLECT is enabled for the affected menu.

Estimated wait time for ASAP orders

You an update this setting in iOrder.  This is set by a setting in iOrder under iOrder>App Manager>Select Configure>Select wait times.

Contact your LOKE representative to discuss this feature further.  Alternatively you can contact LOKE Support here