This guide will help you print multiple tickets for your site, either by printing multiple tickets from one printer or by setting up multiple printers. This can be a handy setting if for example, you want to print an order at the front of the house and in the kitchen.
To set-up duplicate printing from one printer:
1. Follow the link - https://kounta.com/
2. Sign-in to your account
3. Select My site in the left-hand side menu
4. Then select Printers from the menu at the top
5. Under Network Printers in this Site click on Add Printer. Call the additional printers Printer 2, Printer 3 etc and duplicate the same IP address, once for each number of tickets you require. i.e. if you require 3 tickets, enter 3 printers all with the same IP address
6. Update each of the Production Printer Settings fields (this section is above Network Printers) with the details below;
- Production Printing Method:Lightspeed App Printing
- Production printing Font Size: Normal
- Production Printing: Printer/Item specific
Click on Save at the bottom of the page
7. Next, log in to your Kounta POS
8. Select the menu on the left-hand side - then select Sync
9. Select Test to see if the printer/s are working properly.
To set-up multiple different printers:
1. Follow the link - https://kounta.com/
2. Sign-in to your account
3. Select My site in the left-hand side menu
4. Then select Printers from the menu at the top.
5. Under Network Printers in this Site click on Add Printer. Name the additional printers e.g. Printer 2, Printer 3 and add each the relevant IP addresses. Note, IP addresses will be different for each printer
6. Update each of the Production Printer Settings fields (this section is above Network Printers) with the details below;
- Production Printing Method:Lightspeed App Printing
- Production printing Font Size: Normal
- Production Printing: Printer/Item specific
Click on Save at the bottom of the page
7. Next, log in to your Kounta POS
8. Go to the menu in the top left corner and select Printing
9. The system should immediately start searching for your printers. If not, select Search for Printers Again
10. This will automatically add and connect the POS printers in the network. Once you see the dialog "Great we found some printers!" select Continue to Settings
11. Awesome, the printers are added! In the settings, select Yes for Print Receipts, Open Drawer and Print Dockets, the same as the last printer in the example below. Select Save and Close.
12. Select Test to see if the printer/s are working properly.