Staff Discount Is Not Working

In some instances, the full purchase amount, without discount, appears on a staff member's 'bank statement' as a pending amount (i.e $10.00), but then once the final charge is applied, after their discount is confirmed, this figure updates (i.e $5.00). The time difference between the first figure and the updated second is effectively real-time, but different banks/card providers may display and update their records differently.

In this situations the receipt sent via email will confirm the final charged amount (i.e $5.00). If the receipt still states $10 was charged, it may be that LOKE has not been provided with this staff member's details or they signed-up with a different email/phone number than those LOKE have on file.

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