T.O.M.: How do I process a Check-in Payment refund?

Mobile payment transactions processed using T.O.M Terminal are available for refund during the day that the transaction has occurred.  Otherwise if a refund needs to be processed after that then LOKE Support will be able to assist.

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• How to process a Check-in Payment on T.O.M?

Processing a refund on T.O.M.

1. Open T.O.M. and tap on the hamburger menu on the top left-hand side of the menu

2.  Then select Transaction History from the drop-down menu.

3.  You will then see a list of transactions for the day.  Find the customer's transaction and tap the Arrow icon to initiate a refund

4.  Tap Refund to confirm and then confirm by selecting Refund

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The Transaction History will indicate which transaction has been refunded