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Redemption vs. Collection

When a customer buy's a promotion in-app or exchanges reward points for a promotion in-app this is considered a 'Redemption'. From there, a customer can use the promotion immediately, 'Use it Now', or add it to thier saved offers, 'Save it for Later'.

Once a customer has presented their phone to your staff in-store and has received their promotion, this is considered a 'Collection'.

To access both the 'Redemption Report' and 'Collection Report' please login into LOKE Office and then tap the menu in the top left hand corner.

If you have any questions please contact support@loke.com.au.

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