When creating a promotion that includes a item (i.e free coffee or Exchange 500 points for a burger) you need to include you item cost. This is your cost, not the item's retail price.
An promotion example:
- Promotion Title: Takeaway Burger
- Item Name: Chicken burger
- Internal Cost: $3.00
- Reward points required: 500
- Description: Exchange 500 points for a takeaway Chicken Burger (RRP $10).
This internal cost is included in the formula Tidy Office applies in calculating Revenue and ROI figures.