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Mountain Mikes Pizza: Processing Payments

Updated

LOKE Terminal is a card payment device that lets customers pay in-store by tapping their card or phone. Payments are processed securely and connected to your LOKE loyalty program — so customers can earn points every time they visit.

This article covers everything your team needs to get up and running.

 

What is LOKE Terminal?

LOKE Terminal is a physical payment device that accepts:

  • Contactless card (tap)
  • Chip card (insert)
  • Apple Pay and Google Pay

 

How to Take a Payment

  1. Enter the order on the POS by selecting Order Entry then Select Menu Items for the Order.  Once complete hit Select Finish.
  2. After selecting Finish, the Payment screen will appear. Depending on the order type, you may be required to enter the customer's information or a table number/name before you can proceed.

  3. Once all required information has been entered, press the LOKE button on the Payment screen. This sends the payment request to the LOKE Terminal.

    LOKE button on the POS.png
  4. A prompt will appear on the LOKE Terminal, allowing the customer to select a tip amount.
  5. The customer taps their card or mobile device on the LOKE Terminal to make the payment.
  6. Wait for the payment to be approved.
  7. Once the payment is approved, the order will automatically close in the POS.

 

How to Add or Remove an Item

  1. Cancel the payment request on the LOKE Terminal.  Do NOT cancel on the POS first?
  2. Add or remove the item on the POS.
  3. Hit the LOKE Payment button again
  4. The customer can make payment.

 

How to Process a Full Refund

  1. In the POS, go to Order Entry > Tools > Void.Tools.pngVoid.png

     

  2. Enter the Order Number if the transaction was completed on the same day, or the Transaction Number if it was completed on a previous day.

    Order:Enter No.png
  3. Enter the reason for the void.
  4. Select Submit to process the void.
  5. Wait for the void to be processed and confirmed in the POS.

 

How to Process a Partial Refund

Partial refunds are not supported on the LOKE Terminal.

If a customer requires a partial refund for an in-person transaction, you have two options:

  1. Provide the customer with the partial refund in cash.
  2. Alternatively, process a full refund for the original transaction.
  3. Re-enter the order with the correct items or amount.
  4. Take payment again for the revised order.

Note: Partial refunds are expected to be required only occasionally for in-person transactions. They are more commonly needed for telephone orders where the customer has already paid.

 

Still need help? Contact Adora Support

 

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