LOKE Terminal is a card payment device that lets customers pay in-store by tapping their card or phone. Payments are processed securely and connected to your LOKE loyalty program — so customers can earn points every time they visit.
This article covers everything your team needs to get up and running.
- What is LOKE Terminal?
- How to Take Payment
- How to Add or Remove an Item
- How to Process a Full Refund
- How to Process a Partial Refund
What is LOKE Terminal?
LOKE Terminal is a physical payment device that accepts:
- Contactless card (tap)
- Chip card (insert)
- Apple Pay and Google Pay
How to Take a Payment
- Enter the order on the POS by selecting Order Entry then Select Menu Items for the Order. Once complete hit Select Finish.
- After selecting Finish, the Payment screen will appear. Depending on the order type, you may be required to enter the customer's information or a table number/name before you can proceed.
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Once all required information has been entered, press the LOKE button on the Payment screen. This sends the payment request to the LOKE Terminal.
- A prompt will appear on the LOKE Terminal, allowing the customer to select a tip amount.
- The customer taps their card or mobile device on the LOKE Terminal to make the payment.
- Wait for the payment to be approved.
- Once the payment is approved, the order will automatically close in the POS.
How to Add or Remove an Item
- Cancel the payment request on the LOKE Terminal. Do NOT cancel on the POS first?
- Add or remove the item on the POS.
- Hit the LOKE Payment button again
- The customer can make payment.
How to Process a Full Refund
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In the POS, go to Order Entry > Tools > Void.
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Enter the Order Number if the transaction was completed on the same day, or the Transaction Number if it was completed on a previous day.
- Enter the reason for the void.
- Select Submit to process the void.
- Wait for the void to be processed and confirmed in the POS.
How to Process a Partial Refund
Partial refunds are not supported on the LOKE Terminal.
If a customer requires a partial refund for an in-person transaction, you have two options:
- Provide the customer with the partial refund in cash.
- Alternatively, process a full refund for the original transaction.
- Re-enter the order with the correct items or amount.
- Take payment again for the revised order.
Note: Partial refunds are expected to be required only occasionally for in-person transactions. They are more commonly needed for telephone orders where the customer has already paid.
Still need help? Contact Adora Support