Essentials for Success with LOKE

Below is a list of best practices to ensure that you're getting the most out of your LOKE platform...

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Launch a Compelling Welcome Offer to Drive Engagement
A strong welcome offer is one of the quickest ways to increase sign-ups and encourage a customer’s first purchase. Whether it’s bonus points, a small discount, or a simple “thank you” reward, it provides an immediate reason for customers to engage.

🔁 Build a Simple, Clear Redemption Flow to Keep Users Engaged
If customers don’t understand how to redeem rewards, they simply won’t use them. Straightforward redemption—such as “Redeem X points for Y reward”—removes friction, boosts engagement, and helps customers feel real value from the program.

Activate Lapsed User Flows to Prevent Churn
Automated re-engagement is essential for retention. When customers go quiet, a personalised “We miss you” message or reward can win them back before they churn. This has a significant impact on repeat orders and long-term customer value.

Promote Fresh Campaigns/Content to Keep Engagement High
Fresh campaigns drive fresh engagement. Seasonal offers, limited-time rewards, and product highlights keep your brand top-of-mind and motivate customers to return. Consistent activity prevents drop-offs and strengthens loyalty.

Enhance Your Menu With High-Quality Visuals
Good imagery sells more. Clear, attractive photos help customers choose confidently, increase cart sizes, and improve conversion rates. Upgrading menu visuals is one of the simplest and most impactful changes you can make.

Use an Integrated Marketing CRM to Maximise Tailored Content
Your customer data is powerful—when you use it. A CRM integrated with LOKE allows you to deliver personalised, timely and automated content to the right customers. Better targeting = better results, with less manual effort.

🛒 Enable Menu Upsells to Boost Cart Values
Upsells are an easy win. By suggesting complementary items when customers add something to their cart, you guide them toward bigger, more satisfying orders—boosting revenue with no extra effort from your team.

Encourage App Ratings to Encourage Direct Ordering
App ratings build trust and improve discoverability. A small promotion encouraging customers to rate your app can drive more engagement, remind customers to order directly (rather than through third-party platforms), and earn them stamps or rewards. Direct ordering cuts out third-parties helping to increase your profitability.

Enable Tips/Service Charge to Motivate Staff
When tips are enabled, happy customers show their appreciation. This not only increases earning potential but also motivates staff and delivery drivers, improving service quality across the board.

💭 Final Thought
LOKE shines brightest when brands combine automation, great customer experiences, and data-driven marketing. Master these essentials, and you allow the platform to do the heavy lifting—driving retention, higher spend, customer frequency and long-term loyalty at scale