How do I change order type?

Sometimes a customer may request to change their order from pickup to delivery, or delivery to pickup.

Option 1

Take the order over the phone and issue a refund for the original transaction.

Option 2

Cancel and refund the original order by following the Refund Guide. Then, ask the customer to place a new order through the platform with the correct order type selected.

* Please make sure to void the order in SpeedLine *