Jet's Store Training Guide

LOKE Manager allows you to efficiently manage all customer orders, including adjusting wait times, handling refunds, and updating order statuses.

• Accessing LOKE Manager

• Orders Screen

• Cancelling an Order and Issuing a Full Refund

• Adjusting Wait Time for Pickup and Delivery

• Turning Off Online Ordering

• Requesting a Partial Refund

• Mark an Item as Out Of Stock?

Accessing LOKE Manager

To gain access, go to: https://manager.us.loke.global/jets/invite

• The page will display a two-word code.

• Send this code to LOKE Support via:

  • Live chat

  • Email: support@loke.com.au

  • Phone: 219-336-8099

Once access is granted, you will be able to manage orders.

Orders Screen

• The most recent orders will display at the top.

• Staff can scroll down to view older orders.

• You can also search for orders by customer name using the search bar.

Cancelling an Order and Issuing a Full Refund

1. Open the order in LOKE Manager.

2. Select Refunded / Rejected.

3. Choose a reason for cancellation.

4. Optionally, add additional details.

5. Confirm by selecting Reject Order.

6. After cancelling in LOKE Manager, void the order in your POS to keep records aligned.

   

Adjusting Wait Time for Pickup and Delivery

1. Click on Overrides.

2. LOKE Manager shows the default wait time first.

3. To change it, enter the new time.

   • Changes apply instantly; there is no save button.

   • The time will be marked as an override to indicate it is temporary.

     

     

4. The same process applies for Delivery ASAP orders when adjusting wait times.

5. Wait times reset to default automatically at 4:00 AM.

6.  Staff should adjust settings during service as needed.

Turning Off Online Ordering

You can toggle online ordering on or off for each fulfillment type:

• Pickup

• Delivery

If a fulfillment type is turned off, customers will not be able to make orders.

Note: Fulfillment toggles also reset to default at 4:00 AM, and staff should adjust settings during service as needed.

Requesting a Partial Refund

1. Open the order in LOKE Manager.

2. Select LOKE Support in the top-left of the order screen.

   • This support request is linked to this order only.

   • The green Support button on the main page is for general support and cannot send order-specific requests.

     

3. Under Support Category, select Partial Refund.

4. Enter the best email for contact, such as a store or manager address.

5. In the message field, include:

   • The Order ID (visible on the previous order page)

   • The amount to refund

   • The reason for the refund

   

How to mark an item as out of stock?