Jet’s Self-Certification Process
This guide is intended for franchisees with multiple stores and outlines the process of self-certification for stores who have undergone a virtual certification call with a member of the LOKE team for one or more stores.
Please refer to the form here and record each step with a ‘Success’ or ‘Fail’ dependent on the result of each step. Please ensure that you submit the form once completed and leave a note in the Notes section, where applicable.
Note: This process should only be completed after gaining access to Co-Pilot and watching the required training videos.
Step 1: Access the Form
Click here to access the form that will serve as the agenda for the certification process. Please ensure that your trading hours are set correctly in Itsacheckmate before proceeding as you will be unable to place any test orders outside of trading hours.
Step 2: Fill in the Form
Begin by entering the following details into the form:
- Store ID
- Email address
- Delivery fee (If using dynamic delivery pricing based on distance, enter ‘0’ and include a note in the designated field.)
- Delivery tax rate
- Delivery minimum order value (if applicable)
The standard settings are detailed below. Please notify us if you wish to change any of these defaults:
Wait Times
- Pickup - 20 minutes
- Delivery - 45-50 minutes
Tips
- Enabled for both pickup and delivery
Deferred Orders
- 7 days in advance for ordering for both pickup and delivery
Step 3: Confirm Your KML File
Review your KML file in the folder here. Note that if you have dynamic delivery fees contingent on radius, there will be multiple files to review. If the zone is correct, mark ‘Success’ against ‘KML zone confirmed’ on the form.
Step 4: Review your menu
- Access your store’s menu using the URL format: order.jetspizza.com/{store ID} (e.g., order.jetspizza.com/fl005).
- Check the menu and ensure that all products and Hot Deals are loaded correctly
- Ensure that the ‘Contact Information’ information is correct by following the below steps:
- Once confirmed, mark ‘Menu correct’ and ‘Store details correct’ as ‘Success’
Step 5: Test Deferred Pickup Orders
- Place an order for pickup and select ‘Schedule for later,’ choosing a future date and time.
- Add a hot deal to the basket and select ‘Cash’ as the payment type when prompted.
- Verify that the order has reached your point of sale.
- Tender off the transaction.
If successful, mark the following items on the form as ‘Success’:
- Pickup order
- Scheduled order
- Cash payment
- Include hot deal
Step 5: Test Delivery Orders
- Place a delivery order and select ‘ASAP’ when prompted.
- Add a main item to the basket and pay via card. Include a note in the ‘Notes’ field and add a tip (either a percentage or custom amount).
- Verify that the ticket prints correctly with the order note and tip.
If successful, mark the following items on the form as ‘Success’:
- Delivery order
- Online payment
- Include a tip
- Include a note
Step 6: Authorise Devices for Co-Pilot Access
To process refunds and manage wait times, Co-Pilot must be authorised on at least two devices on-site:
- Click on ‘LOKE Store Manager’ to generate a code, as below
- Contact the Support team via live chat here and share the code with your support agent, along with your Store ID and the device name (e.g. ‘Manager Laptop’).
- The Support team will authorise your devices, enabling you to process refunds and amend estimated wait times.
Step 7: Manage Orders and Wait Times
Once your device is authorised:
- Reject Orders: Locate the placed orders, select the order, and click ‘Reject,’ providing a rejection reason. Customers will be refunded automatically.
- Partial Refunds: Contact the Support team via the ‘Get Support’ button to request partial refunds for specific items or amounts.
- Amend Wait Times: Use the ‘+/-’ buttons to adjust estimated wait times. Note that adjustments should reflect the total desired time (e.g., to change pickup time from 20 to 30 minutes, select 30, not 10).
Step 8: Finalise Certification
- Complete the online form, ensuring all necessary notes are included.
- Train your team and conduct a soft launch with friends and family.
- When ready to launch, log a ticket at support@jetspizza.freshdesk.com to notify Jet’s team. They will update your website to enable ordering functionality.