This article will take you through some commonly asked questions.
- What is Checkmate?
- Where are menu's configured?
- Where do I mark items out of stock?
- Where do I change operating hours?
- How do I know the customer is paying cash?
- Who does the customer contact if the order has not arrived?
- Where do my customers go to for help?
- The customer requests a refund?
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What is Checkmate?
Checkmate is an aggregator that has a number of POS companies and online ordering companies integrated to its platform. They are the intermediaries between the ordering company and the POS provider. Orders are injected by Checkmate into the POS.
Where are menu's configured?
Generally, products are created in the POS and the menu's are configured by Checkmate. If you need to make any amends then please ensure that you follow the standard process for updating menu items. Each menu change needs to be sync'd to LOKE and LOKE will need to sync the menu to the platform.
Where do I mark items out of stock?
Again, as menus are configured in Checkmate, any availability of any products or items need to be marked out of stock in Checkmate. It will take between 5 to 7 minutes to update on the platform.
Where do I change operating hours?
Operating hours are managed in Checkmate. Please follow the usual process for making any changes.
How do I know the customer is paying cash?
The customer can place an order on the platform and select to pay by cash when they receive the order. You will need to check the order and look for Expected Payment Cash / Check (Balance). The value on this row will tell you how much the customer owes. This will need to be marked off on the POS as cash payment in the usual manner.
Who does the customer contact if the order has not arrived?
The customer will need to contact the food vendor. Contact details can be found within the app under location search for store.
Where do my customers go to for help?
Within the app, customers are able to contact LOKE Support which will send a ticket to our Support Team. The customer will need to click on Account and then Support - they can then select an appropriate category and enter a message. Customers will can also contact support via email: Support@loke.global
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The customer requests a refund?
The customer should submit their concern to the store, which will then handle the refund process.
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