This article will take you through some commonly asked questions.
- What is Checkmate?
- Where are menu's configured?
- Where do I mark items out of stock?
- Where do I change operating hours?
- How do I know the customer is paying cash or has already paid online?
- Who does the customer contact if the order has not arrived?
- Where do my customers go to for help?
- The customer requests a refund?
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- Store Manager Guide
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- ItsaCheckmate: Amending Store hours and marking items Out of Stock - Video
- How does a customer place an order and what do I do?
What is Checkmate?
Checkmate is an aggregator that has a number of POS companies and online ordering companies integrated to its platform. They are the intermediaries between the ordering company and the POS provider. Orders are injected by Checkmate into the POS.
Where are menu's configured?
Generally, products are created in the POS and the menu's are configured by Checkmate. If you need to make any amends then please ensure that you follow the standard process for updating menu items. Each menu change needs to be sync'd to LOKE and LOKE will need to sync the menu to the platform.
Where do I mark items out of stock?
Again, as menus are configured in Checkmate, any availability of any products or items need to be marked out of stock in Checkmate. It will take between 5 to 7 minutes to update on the platform.
Log onto ItsaCheckmate and find your store. Remember to click into the location that has LOKE configured. Click on Menu.
Find your product and use the toggle to toggle on or off the product availability. Ensure that all sizes are marked accordingly.
To make modifier out of stock click on the Show All Modifiers button on the right-hand side of the screen.
Search your modifier by entering a key work in the search box and mark the individual modifiers accordingly. Ensure that all modifiers have been marked.
Once all changes have been made click on the Push button to push the menu changes to LOKE. As soon as you receive an email confirmation the product or modifier will be shown out of stock.
Where do I change operating hours?
Operating hours are managed in Checkmate.
Log onto ItsaCheckmate and find your store. Remember to click into the location that has LOKE configured. Click on Hours.
From the hours page, click on Edit and amend your hours as you see fit.
Hit Save and then click on Push. You will receive and email to confirm the changes have been successfully pushed to LOKE
How do I know the customer is paying cash or has already paid online?
The customer can place an order on the platform and select to pay by cash when they receive the order. You will need to check the order and look for Expected Payment Cash / Check (Balance). The value on this row will tell you how much the customer owes. This will need to be marked off on the POS as cash payment in the usual manner.
When the payment is made online you will see Expected Payment Online (Balance).
Who does the customer contact if the order has not arrived?
The customer will need to contact the food vendor. Contact details can be found within the app under location search for store.
Where do my customers go to for help?
Within the app, customers are able to contact LOKE Support which will send a ticket to our Support Team. The customer will need to click on Account and then Support - they can then select an appropriate category and enter a message. Customers will can also contact support via email: Support@loke.global
. .
The customer requests a refund?
The customer is able to request a refund from the Store. The Store is able to use Store Manager to process a refund.
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