This article will take you through the steps to process a check-in payment refund on H&L POS.
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Processing a refund on H&L POS
You will need to ensure that you have the Audit Trail is visible from the Manager's Page and staff have the permission to access it.
1. Tap the Audit Trail button on the POS
2. Find the transaction that you want to refund and ensure it is highlighted. At the bottom of the screen hit the Reverse button.
3. Click to confirm the reverse and your customer will be refunded.